Notes
Opinions, stated plainly enough to disagree with.
Three pieces on the parts of this work that decide outcomes. They are specific on purpose: an opinion that cannot be disagreed with is not worth publishing.
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All notes
Why the pilot never becomes a system
On the distance between a demo that impressed the board and something the operations team depends on.
Nobody owned the integration · Nobody wrote down what correct means · Nobody designed being wrong · The narrow thing that runs beats the broad thing that demos
ReadWhatsApp is an interface, not a notification channel
On why most WhatsApp automation quietly becomes a person typing.
The link is where you lose people · Design the reply, not the send · One ledger or you will reconcile forever · Staff are the underrated half
ReadArabic is not a translation layer
On what breaks when Arabic is added at the end of a project.
Right-to-left is a layout decision, not a stylesheet · Names and matching are the real difficulty · Real input is mixed · Documents are the last mile
Read
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